Customer Experience & Ops Coordinator
Lincoln | £25,000–£30,000 + Bonus
Accomplish Today are recruiting for a growing online retailer that puts customers first. This is a varied, hands-on role combining excellent customer service with accurate order and admin support. You will be the calm, reliable person customers speak to when they need answers and the organised backbone that keeps orders, records and supplier communication running smoothly every day.
What you will be doing
Responding to customer enquiries by phone and email with clarity and care
Giving clear order and delivery updates so customers always know where they stand
Processing and managing orders with precision
Keeping customer and order records accurate and up-to-date
Resolving issues quickly and professionally
Working with suppliers and logistics partners to keep fulfilment seamless
Supporting the wider e-commerce team with day-to-day admin
Accomplish Today are looking for someone who
Has previous customer service, admin, sales support or operations experience
Communicates clearly and genuinely wants to help people
Is organised, detail-focused and comfortable using business systems and Microsoft Office
Can work independently while thriving in a small, supportive team
Stays calm and proactive in a busy environment
What is on offer
£25,000–£30,000 + bonus
Permanent, full-time, 100% office-based in Lincoln
Friendly small team inside a growing e-commerce business
Real ownership and variety every day
If you enjoy helping customers and keeping things running efficiently behind the scenes, we would love to hear from you.
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