Customer Growth Manager
- David John Winslow
- May 15
- 2 min read
£40,000 to £50,000
Greater Manchester
Umbrella Payroll Technology | Office-Based | Excellent Working Environment
We’re working with a market-leading payroll technology provider that powers compliant umbrella and contractor payroll solutions across the UK temporary labour market. Renowned for high-volume processing, robust compliance, and outstanding customer service, they deliver scalable platforms trusted by umbrella companies, recruitment agencies, and contractor workforces.
About the Role
We’re looking for a Customer Growth Manager (Implementations & Onboarding) to play a pivotal role in the company’s continued growth. This is a specialist implementation and customer success position where you’ll own the full client journey — from initial onboarding to successful platform adoption.
Key Responsibilities
Lead end-to-end client implementations and onboarding projects
Deliver seamless transitions onto the payroll platform
Act as the primary client contact during implementation
Configure systems for high-volume payroll and batch payment processing
Drive high adoption rates and deliver an exceptional customer experience
Work closely with Operations, Compliance, and Product teams
Manage client relationships, retention, and long-term success
Skills & Experience Required
Solid background in umbrella payroll, contractor payroll, or payroll software
Strong knowledge of UK payroll legislation and umbrella compliance
Proven experience in implementations, onboarding, or customer success
Understanding of contractor payroll processes and batch payment models
Excellent stakeholder management and client-facing skills
What is on Offer
Opportunity to join a fast growing, ambitious payroll technology business
High-impact role blending implementations, customer success, and process improvement
Collaborative, professional office-based environment
Real progression opportunities within payroll tech and customer operations
If you’re an experienced payroll professional who thrives on helping clients succeed and loves delivering smooth implementations, this is a fantastic next step.
Apply Now – Drop me a message with your CV or send it directly via LinkedIn.
Let’s connect great talent with a leading player in the UK’s payroll technology space!
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