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  • Writer's pictureDavid John Winslow

Telesales role in North London

£25,000 to £30,000

This award winning organisation is looking to build its internal sales team due to continued success in its field. The role will be B2C & B2B and will provide career progression if targets are met or exceeded. My client provides a a great working atmosphere where work can be fun.

Summary Duties and Responsibilities of Role:

  • To make outbound calls to customers and clients who have recently enquired through various marketing channels.

  • Achieve department sales conversion targets whilst delivering excellent customer service.

  • Sale calls to be made in line with the company’s process and FCA regulations.

Key Skills Required:

  • Communication - Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care

  • Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.

  • Accuracy - Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.

  • IT Skills - computer literacy and knowledge of MS Office.

  • Customer Champion - Act in a manner that ensures the Customer receives a positive experience of the Company.

Proven Track record of:

  • Telephone sales experience (preferred minimum of 1 year).

  • Success within a target driven environment.

  • Delivering excellent Customer Service.

  • Working in accordance with detailed procedures.

  • Flexible approach with ability to adapt quickly to meet business needs.

Personal Attributes:

  • Excellent interpersonal, communication and listening skills at all levels.

  • Able to demonstrate empathy, sensitivity, kindness and patience.

  • Resilient with a real desire for success and helping others.

  • Can-do attitude, self-motivated.

  • High level attention to detail and accuracy.

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