£25,000 to £30,000
This award winning organisation is looking to build its internal sales team due to continued success in its field. The role will be B2C & B2B and will provide career progression if targets are met or exceeded. My client provides a a great working atmosphere where work can be fun.
Summary Duties and Responsibilities of Role:
To make outbound calls to customers and clients who have recently enquired through various marketing channels.
Achieve department sales conversion targets whilst delivering excellent customer service.
Sale calls to be made in line with the company’s process and FCA regulations.
Key Skills Required:
Communication - Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care
Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
Accuracy - Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
IT Skills - computer literacy and knowledge of MS Office.
Customer Champion - Act in a manner that ensures the Customer receives a positive experience of the Company.
Proven Track record of:
Telephone sales experience (preferred minimum of 1 year).
Success within a target driven environment.
Delivering excellent Customer Service.
Working in accordance with detailed procedures.
Flexible approach with ability to adapt quickly to meet business needs.
Personal Attributes:
Excellent interpersonal, communication and listening skills at all levels.
Able to demonstrate empathy, sensitivity, kindness and patience.
Resilient with a real desire for success and helping others.
Can-do attitude, self-motivated.
High level attention to detail and accuracy.
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