Customer Service Advisor Required Manchester

Manchester

Leading Payroll Solutions Provider

£24,000 to £29,000 dependant on experience

Are you an experienced Customer Service Advisor ready to elevate your career with a market-leading brand?

We’re hiring for a Customer Service Advisor to join our clients award-winning CS team. If you thrive in fast-paced environments and excel at turning customer challenges into seamless experiences, this role is your next career milestone.

Why this role?

✔ Clear progression paths in a rapidly growing sector

✔ Industry-leading training and upskilling opportunities

✔ Comprehensive benefits (healthcare, wellbeing support, and more)

Your impact:

✅ Deliver first-class customer support via phone, resolving payroll and service queries with professionalism

✅ Problem-solve in real-time, using multiple systems to provide accurate, tailored solutions

✅ Build trust and rapport with clients, ensuring exceptional service at every touchpoint

✅ Collaborate with teams to continuously improve processes and customer experiences

We need you to bring:

🔹 2+ years’ experience in customer service (payroll, finance, or a call centre environment)

🔹 Outstanding communication – able to simplify complex information with clarity

🔹 Tech agility – comfortable navigating CRM systems and learning new platforms

🔹 Resilience and adaptability to manage shifting priorities in a high-volume environment