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  • Writer's pictureDavid John Winslow

Customer Sevice role in St Albans

£24,000 to £30,000 subject to experience

Office based

The Role

  • Listen to customers concerns, issues and questions

  • Resolve customers’ concerns and answer customers questions to your best ability

  • Maintain a positive attitude and calmly respond to customers’ complaints

  • Open new customer accounts

  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

  • Recommend possible products to meet the customers’ needs

  • Refer issues and questions to managers if necessary

  • Prepare product and customer reports by gathering data collected during customer interactions

Skills and Qualifications

  • Personable and attentive

  • Strong interpersonal skills

  • Strong verbal communicator

  • Familiar with the software used to connect with customers and gather their information

  • Knowledge of applicable products and markets

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